Terms of Service

Terms governing use of the website and purchase of subscriptions for Novraz.

Effective date: 2026-09-15
Last updated: 2026-09-15

These Terms of Service ("Terms") govern your access to and use of the website at https://novraz.com (the "Site") and your purchase of subscriptions and license keys for Novraz desktop software (the "Software"), operated by INMODE EOOD (Еднолично дружество с ограничена отговорност — a single-member limited liability company registered in Bulgaria) ("we", "us", "our").

By accessing the Site, creating an account (if applicable), or purchasing a subscription, you agree to these Terms. If you do not agree, do not use the Site or purchase the Software.

For license terms governing installation and use of the Software itself, see our End User License Agreement. For data handling, see our Privacy Policy. For refunds, see our Refund Policy.

1. Definitions

  • "Customer" or "you" — the individual or entity using the Site or purchasing access to the Software.
  • "Software" — the Novraz desktop application for Windows and macOS.
  • "Subscription" — a recurring monthly or annual plan that grants a license to use the Software subject to plan limits.
  • "License Key" — a unique code delivered after purchase to activate the Software on your device(s).
  • "Merchant of Record" or "MoR" — Lemon Squeezy, which acts as merchant of record (the seller) and processes payments, issues invoices, and handles applicable sales tax/VAT for checkout transactions.
  • "User Content" — designs, listing text, templates, and other materials you create, import, or store using the Software.

2. Eligibility

You must be at least 18 years old (or the age of majority in your jurisdiction) and have the legal capacity to enter into a binding contract. By using the Site or purchasing a Subscription, you represent that you meet these requirements.

3. Description of Service

We provide:

  1. A marketing and informational website about the Software.
  2. Subscription plans that include a License Key and access to paid features of the Software.
  3. Planned self-service account tools for license and device management at https://novraz.com (availability may vary at launch).

The Software is a local desktop application. Your design library and listing data are stored on your device by default. We do not operate a cloud catalog service for your Merch designs.

The Software is an assistive tool for sellers who operate their own Amazon Merch on Demand accounts. It is not affiliated with, endorsed by, or sponsored by Amazon.

4. Accounts

Depending on launch configuration:

  • Purchase requires a valid email address and payment through our MoR checkout.
  • Software activation uses a License Key entered in the desktop app.
  • An optional account portal may allow you to view license status, manage device activations, and access billing links.

You are responsible for maintaining the confidentiality of your account credentials and License Key. Notify us immediately at support@novraz.com if you suspect unauthorized use.

5. Subscriptions, Billing, and Renewal

5.1 Plans

We offer paid Subscription tiers (currently placeholder plans such as Starter, Pro, and Studio). Plan features, limits, and prices are described on the Pricing page. Limits may include device activations, uploads per period, library size, and batch operations.

5.2 Payment processing

Checkout, payment collection, invoicing, and applicable tax/VAT are handled by Lemon Squeezy as Merchant of Record. Your payment relationship for the transaction is with the MoR subject to their terms.

5.3 Renewal and cancellation

Subscriptions renew automatically at the end of each billing period unless cancelled before renewal. You may cancel through the MoR customer portal or account billing tools when available. Cancellation stops future charges; it does not necessarily entitle you to a refund for the current period except as stated in our Refund Policy or required by law.

5.4 Price changes

We may change Subscription prices with advance notice. Price changes apply to subsequent renewal periods unless otherwise stated or required by law.

6. License

Purchase of a Subscription grants a limited license to use the Software as described in our EULA. The license is non-exclusive, non-transferable, and tied to an active Subscription unless otherwise stated.

7. Acceptable Use

You agree not to:

  • Use the Site or Software for unlawful purposes.
  • Upload, generate, or list content that infringes intellectual property, privacy, or other rights of third parties.
  • Reverse engineer, decompile, or attempt to extract source code from the Software except where permitted by law.
  • Share, resell, or sublicense License Keys or circumvent device activation limits.
  • Use the Software in a manner that violates Amazon Terms of Service, Content Policies, or applicable platform rules.
  • Misrepresent your relationship with Amazon or with us.

You are solely responsible for User Content and for all actions taken through your Amazon Merch account using the Software, including batch upload operations.

8. Amazon and Third-Party Platforms

INMODE EOOD is independent from Amazon.com, Inc. and its affiliates. Amazon, Amazon Merch on Demand, and related marks are trademarks of Amazon.

The Software may interact with the Amazon Merch dashboard through browser automation under your control. We do not guarantee:

  • listing approval or publication,
  • upload success rates,
  • account standing with Amazon,
  • continued compatibility if Amazon changes its platform.

You use the Software with Amazon at your own risk and must comply with all applicable Amazon policies.

9. Intellectual Property

We own the Software, Site content (excluding User Content), trademarks, and branding. These Terms do not transfer ownership to you.

You retain ownership of User Content. You grant us a limited license to process information you submit to us (e.g. support requests) solely to provide and improve the service.

10. Disclaimers

THE SITE AND SOFTWARE ARE PROVIDED "AS IS" AND "AS AVAILABLE" TO THE MAXIMUM EXTENT PERMITTED BY LAW. WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

We do not warrant uninterrupted or error-free operation, specific business results, or Amazon account outcomes.

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW:

  • WE ARE NOT LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, DATA, BUSINESS, AMAZON ACCOUNT RESTRICTIONS OR SUSPENSION, OR REJECTED/REMOVED LISTINGS.
  • OUR TOTAL LIABILITY FOR ANY CLAIM ARISING FROM THESE TERMS OR THE SERVICE IS CAPPED AT THE TOTAL AMOUNT YOU PAID US FOR THE SOFTWARE IN THE 12 MONTHS PRECEDING THE CLAIM, OR, WHERE NOTHING HAS BEEN PAID, AT 100 USD.

Nothing in these Terms limits liability that cannot be limited under mandatory consumer protection or other applicable law in Bulgaria.

12. Indemnification

You agree to indemnify and hold harmless INMODE EOOD and its officers, directors, and employees from claims arising from your User Content, misuse of the Software, violation of these Terms, or violation of Amazon or third-party rights.

13. Termination

We may suspend or terminate your access to the Site or invalidate License Keys if you breach these Terms. You may stop using the Site at any time. Provisions that by nature should survive termination (including limitations of liability, disclaimers, and indemnification) will survive.

14. Changes to These Terms

We may update these Terms by posting a revised version on the Site with an updated "Last updated" date. Material changes may require additional notice where required by law. Continued use after changes constitutes acceptance.

15. Governing Law and Disputes

These Terms are governed by the laws of the Republic of Bulgaria, without regard to conflict-of-law rules, except where mandatory consumer protection laws of your country of residence provide otherwise.

Disputes shall be subject to the exclusive jurisdiction of the competent courts in Sofia, Bulgaria, unless mandatory law requires a different forum for consumers.

16. General

  • Entire agreement: These Terms, together with the EULA, Privacy Policy, and Refund Policy, constitute the agreement regarding the Site and purchases.
  • Severability: If any provision is unenforceable, the remainder remains in effect.
  • Assignment: We may assign these Terms; you may not assign without our consent.
  • Contact: support@novraz.com | legal@novraz.com | 52 Borovo Str., ent. D, fl. 3, Sofia 1618, Bulgaria

This document is provided for informational purposes and does not constitute legal advice. Have it reviewed by qualified legal counsel before publication.

Terms of Service | Novraz